Web-based ERP Software| Online Service Center (OSC)

Sales Rep and Customer Access
- The Online Service Center (OSC) provides 24/7 remote access for your Customers and Sales Reps. Benefits are real and tangible. The OSC reduces your cost of doing business plus streamlines and improves your relationship with your customers. The OSC is a simple, yet powerful, tool designed to provide your Customers with on-line information and assistance 24/7.
  - Enter quotes
  - Submit orders
  - Check order status
  - View inventory levels
  - View current promotions
  - Obtain invoices & statements
  - Receive credit hold notices
  - Make online payments
- Our customers are experiencing these tangible benefits:
  - 30% to 50% reduction in incoming calls to your Customer Service desk
  - Savings of $5 to $12 per order submitted online versus phone, fax, or email
  - Increased customer loyalty due to 24/7 service
  - Significant reduction in order processing errors
  - 20% to 30% increase in customer service productivity
  - Discontinue mailing Invoices resulting in savings of $3-$7 per invoice
- Quotes & Orders
  - Your Customers can place quotes and orders online 24/7. Your "business hours" extend from M-F 8 to 5 to everyday 24/7 with no additional labor costs. Web-based order entry ensures order accuracy and eliminates the need for interpretations from telephone orders and faxes. Customers prepare faster, more accurate quotes, providing a more professional impression to their clients. Your Customers will also have access to view their current pricing relationships and discounts.
- Order Status
  - Your Customers can check the status of their orders plus shipment/tracking information. This frees customer service representatives from routine tasks and lets them focus on more complex issues. Fast, accurate and up-to-date information increases customer retention.
- Billing Status
  - Your Customers can access their account information, credit limits, balances, re-print invoices and statements anytime. Payment can be made online via credit card.
- Customer Satisfaction & Improved Efficiency
  - OSC provides your Customers with access to technical product information, co-op advertising balances, current promotions, and much more. Your customer service representatives will no longer have to spend time searching for communication materials. The OSC will save your team time and money, and establish a competitive advantage for your business.

Web-Based
- 100% web based, runs inside the browser
- 24/7 access
- Advanced LAMP technology
- Managed web admin and hosting services available
- Unlimited on-line help desk & phone support
- Free updates
- Comprehensive boot camp kicks off project
- On-site training & implementation assistance
Fully Integrated ERP
- Fully integrated ERP covering all aspects of work flow management designed specifically for your business. Replaces your sub-systems with One complete system to improve data integration and reduce IT management costs.
Sales Rep & Customer Access
- The Online Service Center (OSC) provides 24/7 remote access for your Customers and Sales Reps. Benefits are real and tangible. The OSC reduces your cost of doing business plus streamlines and improves your relationship with your customers. The OSC is a simple, yet powerful, tool designed to provide your Customers with on-line information and assistance 24/7.
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Mobile Access
- e-PIC One^™ Enterprise can be accessed 24/7 from anywhere at any time, with a mobile device.
- View Order Status
- Place Orders
- Company Calendar
- Image Library
- WIP Details
- Sales Support Access
- Package Tracking
- Purchase Order Dates & Statuses
- Live Inventory Levels
- Reporting
- Customer Information
- Accounting
Online Payment Processing
- Online payment processing (OPP) service is designed to automate the task of applying payments to Invoices or Order Deposits. The service allows Customer Service Teams and their Customers to apply payments using credit cards and debit cards in "real-time" without any additional manual labor.
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Warehouse Management
- Manage all business events on the warehouse floor in real time. With the use of browser enabled devices and barcode scanners, e-PIC One^™ Enterprise will manage all aspects of product movement from the raw goods supplier to the factory to the receiving dock to the pick lane. Tracking information, general inquiries, manual stock transactions on the fly, adjust warehouse location and box quantities; receive goods, pick, pack, ship, cycle count, transfer, request replenishment of stock, etc. Every business event can be done on the floor, fast, quick and easy. Our WMS will result in accurate inventory, faster order turnover, and more satisfied customers.
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Supply Chain Logistics
- The supply chain system gives freedom to the factory, allowing them to update each cut as well as define shipments and containers. Giving these options to the factory will cut down on your error rate and at the same time giving updated details for each cut with in
  e-PIC One^™ Enterprise. Each cut will have real time details since both you and your factory are logging into one complete system.
UPS & FedEx Integration
- The Shipping System Interface minimizes manual data entry typically required by shipping personnel and automates the process of updating all data files. You will see significant improvements in shipping throughput, delivery accuracy and more timely and complete information available to Customer Service representatives.
  - Real time web calls to UPS and FedEx for shipping charges during order entry
  - Web packing and shipping services to print your shipping labels
  - No longer a need for World Ship or FedEx Cafe
Alerts & Service Request
- Alert co-workers/employees in real time. These alerts are auto generated by the system in the form of an email. The triggers of these alerts are user defined and set to alert the user or customers on business events. The Service Requests (SR) is generated within e-PIC One^™ Enterprise and is used for an internal business use. These SR's are used for many different purposes from alerting an employee about the status of an order, personal/co-worker reminders, changes to an order, factory ship dates, etc. The possibilities are endless with a web based application; you can be as creative as you want.
Decoration Center
- Within e-PIC One^™ Enterprise, a unlimited amount of images can be stored on the system. Special instructions, final art attachments, stitch counts, colors, embroidery, screen printing, digital printing, customer assigned images, just to name a few of the capabilities of the image library. Never have to search for customer art work or have to question the art instructions. Everything for artwork is stored in one location for easy access and user friendly viewing.
Customer Management
- Manage automated email text, prepare broadcast emails, view customer master and tables. Also, internal teams and groups can be assigned for tasks and service request assignment. All of these features can be integrated into
  e-PIC One^™ Enterprise internal calendar for employee viewing and organization
Integrated Accounting
- Fully Integrated with both the Sales Order Module and General Ledger
- Create Invoices from Shipped Orders
- Add Invoices for Miscellaneous Items
- Supports Recurring Invoices
- Email or Print Invoices
- Supports both Credit Memo and Return Authorization Processing
- Calculates both Terms Discounts and Finance Charges
- Flexible Cash Application allows for the importing of data to auto apply payments to outstanding invoices
- Automated NSF Handling
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Sales Rep and Customer Access

Our customers are experiencing these tangible benefits:

Quotes & Orders

Order Status

Billing Status

Customer Satisfaction & Improved Efficiency