Optional Products

e-PIC Customer Relationship Management
The e-PIC CRM (Customer Relationship Management) is a powerful, web-enabled system that simplifies the customer development process. CRM helps acquire new customers, provide exceptional customer service and retain valued customers. With CRM, managers can more effectively complete the sales loop, from customer acquisition to retention. CRM documents every step, task and appointment along the way.

What CRM Does for You
Managers can develop target lists with qualified opportunities that meet organizational objectives. They can also can assign leads, track assignments and performance. The CRM calendar lets them schedule meetings as well as plot campaigns and promotions.

• Sales reps can easily record and access tasks such as sales calls, follow-up, schedules and contact information.
• Customer Service reps can record customer issues and fulfill requests for additional service, technical specs, warranties, product information and prices, etc. CRM can record up to ten contacts for each customer with pertinent names, phone numbers, etc.
• With CRM you’ll increase customer retention through faster response, improved communication & less errors. An increase of only 5% customer retention can jump profits by as much as 70% (Harvard Business Review)

e-PIC Shop Floor Control System
The e-PIC SFCS (Shop Floor Control System) facilitates production line communication, ensuring work stations receive accurate and prioritized work orders. The system also enables assembly-based areas to move to a paperless production environment.

e-PIC Assembly Line Efficiency
Instead of build paper hand-offs, e-PIC SFCS lets workers pass “completed” or other information via electronic media, such as touch screen monitors. Likewise, workers can communicate with management (or management with workers) on common issues such as material defects and shortages. Better, quicker communication greatly improves the assembly specialist’s ability to complete a task.

e-PIC Archive Efficiency
All shop floor communications are stored and organized for easy, instant retrieval. Documentation is automatic, providing a robust production history to track trends and alleviate bottlenecks.

e-PIC EDI/XML Translator
The e-PIC One Translator is available with either EDI or XML capabilities. The Translator’s design increases the accuracy and speed of data exchanges by systematically allowing the user to establishing transmission parameters. Invoices and purchase orders always reach the correct customer or vendor without need of manual interaction. The EDI and XML Translator reduces data entry time, labor and errors. Automated procurement is no longer unattainable. Electronic trading with vendors and customers has never been so efficient.

e-PIC Shipping System Interface
The unique interface module utilizes the data maintained in e-PIC One to improve the efficiency and accuracy of your packing and shipping departments. e-PIC Shipping System Interface minimizes manual data entry typically required by shipping personnel and automates the process of updating all data files. You will see significant improvements in shipping throughput, delivery accuracy and more timely and complete information available to Customer Service representatives. These benefits will translate into higher customer satisfaction and retention, as well as increased cost savings.