Customer Convenience & Easy Order Processing
e-PIC DRC (Dealer Resource Center) is an online 24/7 Customer Service tool.
With DRC your customers benefit from:
• Real-time order entry
• Order status lookups
• Account balance detail
• Automatic email alerts
• Orders: Customers can place orders anytime online or view their current pricing relationships and discounts. Web-based order entry ensures order accuracy and eliminates the need for interpretations from telephone orders and faxes, which translates “downstream” into a more efficient assembly environment. The DRC also lets dealers prepare faster, more accurate customer quotes and create a more professional impression.
• Order Status: Customers can check the status of their orders plus shipment/tracking information. This frees customer service representatives from routine tasks and lets them focus on more complex issues. Most important, fast, accurate and up-to-date information increases customer retention.
• Billing Status: Customers can access their account information, credit limits, balances and re-print invoices and statements anytime. Payment can be made online via credit card. Your “business hours” flex from 8-5 to 24/7 – at no additional labor costs.
Customer Satisfaction & Improved Efficiency
DRC lets dealers access technical product information, co-op advertising balances, current promotions, and much more. Your customer service representatives will no longer have to spend time searching for communication materials.
• Quicker, more accurate information (and no on-hold time!) means greater customer satisfaction and less customer service calls by as much as 30% to 50%.
• Less customer service calls means 20% to 30% increase in customer service productivity.
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